Services 服務


NEW! Customized LEGO® Gift Design Services
Introducing the all new Customized LEGO® Gift Design Services. We offer customized gift services for corporate and organization customers with bulk orders for LEGO gifts and souvenirs. Our brick specialists can help you to choose and create the most unique LEGO gifts/souvenirs for any possible occasions like Group Christmas Gifts, Wedding Banquet, School Reunion, Team Building or other events.
  • Customize at Organization Level: engraving your own duo-tone graphics or logos onto LEGO products (for bulk order of 20 pcs or more)
  • Customize at Individual Level: by individual engraving different names/message on each gift/souvenir
  • Choice of pre-building the LEGO product into finished product
Contact our brick specialists at cs@brickstime.com!


Exclusive engrave-a-brick™ Service
Engrave any LEGO® keychains, magnets & accesories in Chinese and English and make the most personalized and unique gifts for friends and family! Chinese Engraving is exclusive in Hong Kong region at offical Brickstime® stores. Customers may also upgrade your keychains into exclusive bricky-the-friends™ keychains.


Tax-Free Genuine Guarantee
All LEGO® products sold in our stores are tax-free and guaranteed genuine. All merchandise sold are non-refundable and non-exchangeable. No cash, credit card, gift voucher and credit note are granted under any circumstances.

Free Parts Replacement
If customer find any parts missing or defective from LEGO® products purchased at our stores, we are happy to replace them by presenting your receipt within 60 days of sales. Parts replacement may take anything from one week up to three months, subject to parts availability.

Free Packaging, Delivery & Shipping
Customer may enjoy our Free Packing & Shiping Service within Hong Kong on single order over $4,000. We also provide Free Packing service for customers that would like to have the product ship to their desired destinations with the shipping charges to be collected on delivery by our shipping couriers. Customer may choose to ship to most of countries and areas including China, Taiwan, Macao, Singapore, Malaysia, Thailand, Vietnam, South Korea and Japan. Deliverable areas may be restricted and extra-tax and fee may be required, please inquire our staff for details.

Bring Your Own Bag
Brickstime supports the "Bring Your Own Bag" movement to help protecting the environment. Starting from April 1st 2015, our stores are required by law to charge for plastic bags, no less than 50 cents per bag, depending on size required.

Free Gift Wrapping
Enjoy FREE gift wrapping services upon any purchases.

Pre-ordering and Reservation
Customer may pre-order for out of stock items or to-be-released new items to reserve the requested products with full payment as deposit. No refund or exchange for the pre-ordered items is accepted before the scheduled deadline.

LEGO Gift Certificates
Don't know which LEGO product to give? Let your loved ones choice their beloved LEGO sets, accessories or services! You can order in multiples of $100 LEGO Gift Certificates for all occasions. Each set includes one $100 LEGO Gift Certificate/Gift Card and Gift Envelope.